Shopping at BotFeeder Store


Is PayPal secure?

* From PayPal Official website
The PayPal site is highly secure. We use industry-leading technology (such as SSL) to keep your information safe.

PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to the PayPal site, our server checks that you're using an approved browser - one that uses SSL 3.0 or higher.

Once your information reaches the PayPal site, it resides on a server that is heavily guarded both physically and electronically. PayPal servers sit behind an electronic firewall and are not directly connected to the internet, so your private information is available only to authorized computers.

Does PayPal charge me when I add a card?

※ From PayPal Official website
When updating your card information on your PayPal account or making a payment, a temporary charge of up to $1.00 USD may appear in your transaction history to verify that your credit card or debit card is open and in good standing. The charge will appear as ‘pending’ and is automatically removed after the full amount of the purchase is processed. If the authorization charge remains on your card after 30 days, contact your card issuer.

What payment do you accept?

We accept payment in cash, cheque, credit card, PayPal, Square, purchase order, EMT (e-transfer), and wire transfer. For more detail, please refer to the pricing page.

How long does it take to ship out my order?

If you place an order before 2PM E.S.T., we will try our best to ship out on the same day. For any order after 2PM or Canada statutory holidays, it will ship out on the following business day.

How long does it take to ship within Canada?

* From Canada Post Official Website
Below is the estimate transit time for Expedited Parcel Service:
Local — 1 day
Regional — up to 3 days
National — up to 7 days

How long does it take to ship to the U.S.A.?

* From Canada Post Official Website
Below is the estimate transit time for Expedited Parcel Service - USA:
Delivery in 4 to 7 days

Orders within Canada, who is responsible to collect and pay sale taxes?

BotFeeder Canada is fully responsible to collect and pay H.S.T / G.S.T. / Q.S.T for all domestic orders.

Based on your shipping address, you may see a combination of these types of taxes on your order:

PST/QST - Provincial Sales Tax and Quebec Sales Tax
GST - Goods and Services Tax
HST - Harmonized Sales Tax (GST + PST)

Alberta - 5% G.S.T.
British Columbia - 12% G.S.T. + P.S.T.
Manitoba - 13% G.S.T. + P.S.T.
New Brunswick - 13% H.S.T.
Newfoundland and Labrador - 13% H.S.T.
Northwest Territories - 5% G.S.T.
Nova Scotia - 15% H.S.T.
Nunavut - 5% G.S.T.
Ontario - 13% H.S.T.
Prince Edward Island - 14% H.S.T.
Quebec - 14.975% G.S.T. + Q.S.T.
Saskatchewan - 10% G.S.T. + P.S.T.
Yukon - 5% G.S.T.

Orders without Canada, who is responsible to collect and pay sale taxes?

The buyers/purchasers are responsible to pay sale taxes to their respective government agency and BotFeeder has no right to collect any foreign tax.

How can I track my order?

Step 1: Login to your account.

Track your order step1

Step 2: After you're logged in, click the "view" button for the order you what to track. Please note, you can only track "completed" order. If your order is "processing" for over 24 business hours, please email our team.

Track your order step2

Step 3: In section "CanadaPost Tracking Status", you can see the status of your order.

Track your order step3